BN
Braam N

1 reviews | Active since Apr 2016

19 Apr 2016, 06:15

Migration from Autopage to Vodacom

I've been migrated to Vodacom after being an Autopage client. First of all I recieved twice a bill from Autopage for R4000 end of February and again at end of March. After the first hectic bill I called Autopage and asked that there should be a block on my phone so that I never get such a bill again! That did not work! I was charged literally R2500 for 3gigs!! An outrage if you think I can buy a data bundle for R300 for 3gig! So I upgraded my contract to a VIP red package where I'm paying R2000 now. But thats not my worst complaint about Autopage! I dropped my new iPhone 6s over the Easter weekend and was told by cellsure ( a devision of Vodacom) that I'm under insured and basically they can't do anything about it! Great so first I had a bill twice for R 4000 , paying over R2000 a month and no phone !! I came up with all kind of solutions and options to meet me half way but nothing - the computer says NO! I'm not prepared to pay for the complete inadequate mess Autopage made with my insurance and not getting back to me with my query on my insurance! But my biggest problem is the insurance which was inadequate and I aslo could not open the insurance move to cellsure, see my communic

0
Replies (1)
Vodacom
Vodacom's reply19 Apr 2016, 06:49
Official
Hello braamnaude,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
SA,Consumer Website Team