1 reviews | Active since Feb 2017
<p>Vodacom called me in December to tell me that they had looked at my bill and had noticed that if I upgrade my package to the XL+ package I would be saving money monthly. I was hapy with this and agreed.</p> <p>However after the call I went to investigate properly what Vodacom said and I noticed that what the lady said was a complete lie!!!</p> <p>Immediately I called backed and cancelled the migration to the XL package (the same day, within and hour), I was told the migration is cancelled and I have nothing to worry about.</p> <p>Now a month later a I receive a bill double my normal bill, I look at my invoice and see that Vodacom still moved me to the XL package even though they told me this would not happen. I day 2 lies later I have had R800 a month ****** from me by Vodacom!!!!</p>
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
As per telephonic discussion,feedback provided.
Best regards,
As per telephonic discussion,feedback provided.
Best regards,
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