1 reviews | Active since Dec 2016
During the month of July i was phoned by Vodacom consultant advising me that she wants to change my plan as i am paying a lot of money when phoning or using data to a plan that i will be paying less for the calls and data.My plan was smart S+ and she migrated me to top R350.00 and i realized that the top up plan is airtime only and was not happy at all. I phoned Vodacom expressing my dissatisfaction with the new plan and they migrated me to my initial smarts + plan,now they are charging me R 800.00 migration fee for that transaction and i want to indicate that i am not at fault.I request that the R 800.00 be s****ped out from my invoice as this was not my fault. The consultant who migrated me to top up didn't tell me that i will only get airtime and will no longer get my 500 MB and 200 sms. Assist please
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day
Kindly note that feedback has been sent to you.
Regards
Dc
Best regards,
Good Day
Kindly note that feedback has been sent to you.
Regards
Dc
Best regards,
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