CM
Candy M
1 reviews | Active since Aug 2014
14 Aug 2015, 10:22
Migration fee
Hi<br> <br> On the 28th of July 2015 I called the Vodacom Call Centre and requested to migration to a lower package. On the 4th of August 2015 I decided that migrating to a lower package didn't help as the difference was only R32. On that day I called the call centre again and requested to go back to my previous package. My question is why must I pay the Migration fee because I decided to go back to my previous package after 6 days. Where is the grace period??? I have been a Vodacom customer for years and have never missed a payment. This was just a foolish mistake that I made. I don't have the money for the migration fee as to why I wanted to downgrade. <br> <br> I await your urgent response. <br>
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Vodacom's replyOfficial
14 Aug 2015, 11:39Hello Ms Mahlangu,
Thank you for your time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization.
As per our earlier conversation, I am please to advise that your query is now resolved.
Kind regards,
Faz Gertse-Grammer
Thank you for your time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization.
As per our earlier conversation, I am please to advise that your query is now resolved.
Kind regards,
Faz Gertse-Grammer
Best regards,
Vodacom's reply14 Aug 2015, 11:39
Official
Hello Ms Mahlangu,
Thank you for your time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization.
As per our earlier conversation, I am please to advise that your query is now resolved.
Kind regards,
Faz Gertse-Grammer
Thank you for your time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization.
As per our earlier conversation, I am please to advise that your query is now resolved.
Kind regards,
Faz Gertse-Grammer
Best regards,