Migration disaster

Requested migration from uChoose flexi 500 to 350 on the 2nd of July. Was told to send ID and signed migration quotation to customer care. Did that also on the 2nd of July. I got a automated mail back that said mail was received. Migration had to be active from 1st Of Aug. After the 1st of Aug my contract was still on the uChoose flexi 500, thus no migration was done. Contacted Vodacom, Oh they see it's on the system but it was never completed. Why?? No it was never send through to be completed. Ok, so migration was done again on the 12th of Aug, was confirmed with consultant and sms. Migartion fee to be paid to Vodacom was R1225.50. I paid that amount into Vodacom Standard bank acc on the 27th of Aug. So my bill on the 1st Of Sept that had to be deducted was R478.50, as confirmed by Vodacom acc dept. Today (7th of Sept) I contact customer care, because the debit order of R478.50 was never deducted. I check on my web login and I see: invoice R1704, statement R1107, Bill so far R478.50. I contacted customer care today asking what's going on? They will escalate to acc dept. The acc dept clearly do not know what they are doing, its a disgrace!!!