Item: Vodacom
Rating: 1
Author: Lian V

Vodacom's replyOfficial

05 May 2016, 09:59

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply05 May 2016, 09:59

Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards,
Vodacom Consumer Website Team

Best regards,

LV

Lian V's updateReviewer Update

05 May 2016, 10:25

Thank you just one thing how you gonna get hold of me, when I didn't give any contact info???

LV

Lian V's update05 May 2016, 10:25

Reviewer Update

Thank you just one thing how you gonna get hold of me, when I didn't give any contact info???

LV

Lian V's updateReviewer Update

05 May 2016, 11:09

please contact me on *** ASAP!!!

LV

Lian V's update05 May 2016, 11:09

Reviewer Update

please contact me on *** ASAP!!!

LV

Lian V's updateReviewer Update

24 May 2016, 12:22

So once again im back and really fed up with Vodacom, for the amount of years I have been with this network provider this is the first time have this much trouble in one month. As stated on my previous complaint I upgraded on the 25/04/2016 at the centurion branch Pretoria, I was due for an upgrade on my U choose Smart S, so the consultant decided for himself not to tell me and he upgraded my contract to a Smart S package that is un capped, I've noticed this and called in and said there is nothing that they could do, I need to go into the branch where I just wanted to upgrade my phone on the same package and not my contract itself, it was told I have to pay for the data I've used and the amount of calls I've made, this is unacceptable for I was not aware of this upgrade of the contract and did not approve or stated that I wanted to do what was done, this is almost a month I've been without a phone because now I have soft locked my phone so the total is not increasing by the min, personally I think this is just a money making thing and I refuse to pay for something that I did not agreed to or was notified or explained of, this is totally negligence from the consultant side and I think if this is not been sorted at the brunch when I go in they can take the phone and their contract and ill do business somewhere else.

LV

Lian V's update24 May 2016, 12:22

Reviewer Update

So once again im back and really fed up with Vodacom, for the amount of years I have been with this network provider this is the first time have this much trouble in one month. As stated on my previous complaint I upgraded on the 25/04/2016 at the centurion branch Pretoria, I was due for an upgrade on my U choose Smart S, so the consultant decided for himself not to tell me and he upgraded my contract to a Smart S package that is un capped, I've noticed this and called in and said there is nothing that they could do, I need to go into the branch where I just wanted to upgrade my phone on the same package and not my contract itself, it was told I have to pay for the data I've used and the amount of calls I've made, this is unacceptable for I was not aware of this upgrade of the contract and did not approve or stated that I wanted to do what was done, this is almost a month I've been without a phone because now I have soft locked my phone so the total is not increasing by the min, personally I think this is just a money making thing and I refuse to pay for something that I did not agreed to or was notified or explained of, this is totally negligence from the consultant side and I think if this is not been sorted at the brunch when I go in they can take the phone and their contract and ill do business somewhere else.

Migration & Customer service