RM
Ramadimetja M
1 reviews | Active since Oct 2021
10 Aug 2022, 07:27
Migration contract
My experience with Vodacom is the worst once the consultant calls you and you refuse the offer they update your contract anyway without your knowledge,I am tired of this company honestly my contract was updated without my consent now they doing run around when I want clarity in that regard. Please assist me in this matter they can’t add money to my account ,
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
10 Aug 2022, 08:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Aug 2022, 08:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Aug 2022, 13:48Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to ***, our records shows the query was already escalated to our Back Office and they have assisted. The migration has been rectified and correct plan will take effect on the 01-09-2022 and credited has been issued for the difference of subscription due migration. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Aug 2022, 13:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to ***, our records shows the query was already escalated to our Back Office and they have assisted. The migration has been rectified and correct plan will take effect on the 01-09-2022 and credited has been issued for the difference of subscription due migration. Regards Consumer Website Team
Best regards,