Migration charge on Vodacom contracts

<p>I am extremely dissappointed and frustrated with Vodacom's clauses and charges on their contracts. It is **************** to want to charge your contract customers a charge to migrate to a new package. I have had a contract with Vodacom since 2013 and always upgraded to higher packages, I was never once asked to pay a migration fee to upgrade to a higher package. Today, I called to migrate to a lower package which is a Smart S, currently I am on a Smart L, I was then told I would have to pay an additonal R2k to have the migration done. This is ridiculous as well as uphalling to ask your customers who have been faithful to you for years to now pay such an exorbident charge to move to a new cheaper package.</p> <p> I refuse to pay the extra 2k to downgrade especially since I Have been a contract customer for all these years and prior a prepaid customer. This is absurb, I demand that Vodacom relooks their policies as you can not be issuing out charges to your customers which really does not make sense. Do you really think by doing this your clients will extend their contracts with you?</p>