Migration assistance. Nobody can help or they are inexperienced

I've spoken to 6 people since Friday 9 April 2020. Nobody could assist me with a migration plan, cancellation of a data contract and paying off the device. I spoke to Teboho, Devona, Philiswa, Lungile, and just 5.minutes ago another person whose name I can't recall. The last 2 times, after a lengthy wait, the call diverts to the survey questions and that's the end. My name is Zak and my number is ***. I hope someone can assist. It's the worst experience I've had. I plan to go to the ombudsman.