MIGRATION-ALLOCATION-BILLING NIGHTMARE

<p>I app**** for a Migration at Vodacom on 15 February 2017 telephonically. I wanted to move from a Smart M price plan to a Smart XL+ price plan. I received an email with the new price plan and correct quote, signed the document on 17/2/2017 and successfully emailed it back on 21/2/2017.</p> <p>When March came the migration was unsuccessful and I was still on a Smart M price plan with the correct billing. I did not phone Vodacom immediately as I thought the date that I sent confirmation (in Feb) was maybe too late in the month and therefor not processed. I decided to phone Vodacom on 27/3/2017 to confirm the migration for April and the consultant informed me that Vodacom was busy with my request and that it will be effective from April 2017 so I decided to wait for the new month. </p> <p>In April, the migration was unsuccessful again and I was still on the Smart M price plan, but the statement billed me for no price plan. I phoned Vodacom on 4 April 2017 at 10h51 and talked to Wanita about the situation. She took my complaint and phoned me back at 12h15 with feedback that there was definitely something wrong and that she would take it up with the correct department. She logged a service request and gave me the following number :1- ********** ********** . </p> <p>Being hesitant, I phoned again on 25 April 2017 and talked to Sarah from Solutions Department. She informed me that the previous service request was cancelled for an unknown reason with no feedback or update, so I explained the situation and asked her to resolve this to which she rep**** that she would take responsibility and see this through. She also said that the billing for May 2017 was for the Smart XL+ price plan. I received another reference number : 1- ********** ********** and Vodacom sent me an sms asking if I was helped and I thought the situation was dealt with and the migration would be processed come May 2017 as that is what was stipulated on the billing according to Sarah. </p> <p>May 2017 - I am still on the Smart M price plan and the migration was not processed by Vodacom or Sarah. My Vodacom account states that I am on the Smart XL+ price plan but I received data and minutes for a Smart M price plan??? - I received 300MB and 120 minutes???</p> <p>I have no idea what the statement will entail and I am disgusted in the bad service and *********** staff who cannot process a migration. I have been waiting long enough for this simple change and I am not planning on renewing my contract after this incident. I have to phone Vodacom monthly and remind them of the migration only to be helped by staff that keeps blaming other departments. </p> <p>Please hire competent staff who takes pride in their job and does what they are being paid for.</p>