Migration

<p>I upgraded in November 2016 to a new tipe of contract, to a 350 top up. the contract should started on the 1 December 2016. So on the 1December I couldn't make a phone call, sms or connect to the internet. I also couldn't see my balance when i called 111. I phoned 082111 for assistance.Vary friendly opperaters is helping bud she could not see why that is happening. She put me through to the next technician. Then i had to start over say who i am go through the whole secuirity questions before i can start to explain my problem. Then the opperater said ok they fixed it and after48hrs it would be working. 48hrs came and go by but still my cell did not connect. I phoned again 082111 went through the same story and asked yo talked to manager but the operater said no she will help me first, she couldn't so she transfered me again to an "technician" he tried realy his best he said all will be fine after 30min i must turn my cel off, he will call me back. After 2hrs i phoned back and went through the whole sequince again and get to a new tech then he tried his best but could not succeed. And here I am still, can't use my cell for any outgoing calls sms or internet and we are already on day 16! </p>