Migration

Hi on the 15th july I requested a migration on one of the numbers that is on my name name. On the 16th July I also requested a migration on my number. The guy who I spoke to was struggling with my package then he said it went through. On the 1st of August my migration went through but not the other one. When I followed up yesterday via your call centre the lady told me that they deleted the request on the 16th july. I told her that I never asked the guy to delete the migration and I can remember him saying tgat he had to delete something. Can you please get someone to call me to sort out this account cos I want this migration to go through immediately and I'm not willing to wait another month. It's not my fault that your staff just go and delete things like they like.