MB
Melissa B

1 reviews | Active since Aug 2018

15 Aug 2024, 03:08

Migration ****

I was contacted by another service provider on Vodacom's behalf, prompting me to consider migration, after reassuring me I wont pay a cent more, I was invoiced more than R1000 more than I usually pay. After cancelling the migration within 30 days (which was the period given to me to cancel the mitigation) I am now liable for the additional R1000. I have been with Vodacom for many years, I have trusted you with my contracts and my best interest. Never again will I accept an offer from Vodacom again. I have lost total trust in Vodacom, and will be narrowing down my services as well. Thambiso that helped me correct this mess was fantastic.

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Replies (1)
Vodacom
Vodacom's reply15 Aug 2024, 08:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team