Migrating from Contract to PrePaid

<p>I am highly disappointed in Vodacom. i migrated from contract to prepaid in May of 2016 and have been experiencing problems with them ever since. first I wasn't earning any talking points when I loaded airtime and had to call customer service several times to sort the matter out. i spoke to Team Leaders who promised they will sort it out and than never came back to me, i had to smell if the problem was resolved. In December I called them again to do a sim swap and have been struggling ever since to do it, cause they cant assist with a sim swap on a contract sim. May you guys kindly assist by migrating my profile to prepaid so that i can do my sim swap and move on with my life. </p>