1 reviews | Active since Jan 2016
Migrated to Prepaid
<p style="color: #555555;">Goodday I have Migrated from Vodacom Contract to Vodacom Prepaid.</p> <p style="color: #555555;">Since the 01 December 2016 My Simcard can not make any calls at all, and also can not send any messages, but I can recieve calls and receive messages.</p> <p style="color: #555555;">I went to Vodacom 4 U to do a Sim swap, thought it might be that.</p> <p style="color: #555555;">The System denied the operator from making the sim swap.</p> <p style="color: #555555;">So I called Vodacom Cancelations Deparent as the system shows that my Simcard is still on Contract.</p> <p style="color: #555555;">After 45min on the phone the operator said that she had to log a call on the System at their IT department.</p> <p style="color: #555555;">So today out of frustration I went from Pretoria to Vodaworld Midrand to see if they can not solve the problem.</p> <p style="color: #555555;">The operator at the reception at Vodacom Customer Care Voda World told me that they are experiencing such problems with all Vodacom Migrations and he can not assist me.</p> <p style="color: #555555;">So here I am stuck with Vodacom.</p> <p style="color: #555555;">Last week I bought a Huawei P8 lite that can only take Vodacom sim cards.</p> <p style="color: #555555;">So I am so frustrated I feel that Vodacom can atleast treat their customers with decency.</p> <p style="color: #555555;">Never had a problem with Vodacom.</p> <p style="color: #555555;">But how long should I WAIT !!!!!!!</p> <p style="color: #555555;">If there is an emergency and I need tomake a call, is Vodacom going to take responsibility for mu losses ?????</p> <p style="color: #555555;">Guess Not </p> <p style="color: #555555;"> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I have not yet recieved any correspondence from Vodacom yet.
So frustrating !!!!
Verry disappointed with Vodacom.
I have not yet recieved any correspondence from Vodacom yet.
So frustrating !!!!
Verry disappointed with Vodacom.
