AW
Andrei W

1 reviews | Active since Jan 2016

03 Dec 2016, 14:33

Migrated to Prepaid

<p style="color: #555555;">Goodday I have Migrated from Vodacom Contract to Vodacom Prepaid.</p> <p style="color: #555555;">Since the 01 December 2016 My Simcard can not make any calls at all, and also can not send any messages, but I can recieve calls and receive messages.</p> <p style="color: #555555;">I went to Vodacom 4 U to do a Sim swap, thought it might be that.</p> <p style="color: #555555;">The System denied the operator from making the sim swap.</p> <p style="color: #555555;">So I called Vodacom Cancelations Deparent as the system shows that my Simcard is still on Contract.</p> <p style="color: #555555;">After 45min on the phone the operator said that she had to log a call on the System at their IT department.</p> <p style="color: #555555;">So today out of frustration I went from Pretoria to Vodaworld Midrand to see if they can not solve the problem.</p> <p style="color: #555555;">The operator at the reception at Vodacom Customer Care Voda World told me that they are experiencing such problems with all Vodacom Migrations and he can not assist me.</p> <p style="color: #555555;">So here I am stuck with Vodacom.</p> <p style="color: #555555;">Last week I bought a Huawei P8 lite that can only take Vodacom sim cards.</p> <p style="color: #555555;">So I am so frustrated I feel that Vodacom can atleast treat their customers with decency.</p> <p style="color: #555555;">Never had a problem with Vodacom.</p> <p style="color: #555555;">But how long should I WAIT !!!!!!!</p> <p style="color: #555555;">If there is an emergency and I need tomake a call, is Vodacom going to take responsibility for mu losses ?????</p> <p style="color: #555555;">Guess Not </p> <p style="color: #555555;"> </p>

0
Replies (2)
Vodacom
Vodacom's reply04 Dec 2016, 08:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AW
Andrei W's update05 Dec 2016, 14:00
Reviewer Update

I have not yet recieved any correspondence from Vodacom yet.

So frustrating !!!!

Verry disappointed with Vodacom.