JL
Johannes L
1 reviews | Active since Dec 2015
23 Dec 2015, 15:35
Migrated to Cell C still getting billed for Top Up
My FNB account still gets debited for my Top Up that I had with Vodacom. I migrated to Cell C 4 months ago. I do have a data contract with Vodacom and have no problem paying for that. It is the R279.00pm that I have got a problem with.Various e-mails and phone calls to customer care did not help at all. I am desperate as I am paying R1600.00 per month for my Cell C contract and cannot afford the Top Up where I have no use of it.<br> <br> I followed the correct procedure when I migrated and payed my Vodacom Contract in full to migrate. I want them to contact me and I want a refund for the money they debited to my account *******ly.<br>
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Replies (1)Vodacom's replyOfficial
24 Dec 2015, 07:35Hello Hannes1969,
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Vodacom's reply24 Dec 2015, 07:35
Official
Hello Hannes1969,
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
