1 reviews | Active since Jul 2016
Migrated to a new package and no airtime now on a business line
<p>Last week (week of the 1st of July 2016) got a call from Vodacom, stating that Vodacom wants to help me as i'm paying to much and using more data etc. from my existing package.</p> <p>Advised that i would be saving money and would go onto a lower package but i would be able to control it, so cost savings. <br />That being 500 mins airtime and I could choose how much I want to use for data. Asked the agent about my existing data which i bought and he said it is fine and will expire at the duration set to expire. <br />This morning i have no airtime, only to phone their customer care and find out what he told me is not true and that when i was migrated my existing purchase of data was wiped, which i payed for and all my mins went to data, due to no data bundle...<br />I find this hard as i'm on wifi at home and only use 4g at work which was over a weekend. <br />My business number is now useless..all calls are recorded so go back and fix my line based on what was agreed....consumer protection act Vodacom, not what you guys promised, you should of just left me on the existing package....help resolve urgently or i will be closing all 5 lines of mines and going to a cellular subscriber that keeps to customer agreements</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
