Migrated from Large package to Top-up contract

Good day We have been Vodacom customers for nearly 20 years and currently has 5 contracts with Vodacom. My wife works from home and was on a Large contract and very happy. However towards the end of September someone from Vodacom phoned my wife and said that they can see that she does not use any of her monthly sms quota and offered her the option to convert her sms quota to airtime every month with which she can then buy data. However on the 1st of October we found out that her entire Large contract was migrated to a top-up contract which is not what was offered to her and not what she agreed to, GREAT!!!!! To top it all the 24 month period of her brand new top-up contract starts all over and without a new handset meaning she is much worse off than in September because after the 1st week in October the R750 airtime she received with the top-up was depleted by calls and data usage. We have visited our local Vodacom branch, called customer services and logged various service requests without any feedback, success or her contract being migrated back to what she had in Sept. Vodacom told us on 3 Oct that they logged a request and that they will go listen to the recordings of the call when she was offered this so-called great deal and that they will come back to us within 14 days. But when we phoned today to find out if the investigation has been done yet they told us that they do not find any service request for her nUmber on the system, GREAT!!!!! They transferred us to the Upgrades department where the lady told us she cannot assist either and that we must phone a company called Rework to whom Vodacom outsourced the handling of migration issues, apparently they can assist, investigate and reverse the migration back to what it was (but only the 1st of next month if successful) but their number is not tollfree so any call to them will be charged, GREAT!!!!! This is absoluye poor poor poor poor service from Vodacom to a client who has been with them right from the start almost 20 years ago. And to think the lady from Vodacom who initially phoned my wife to offer her this great deal earned commision on it!!!!!! Apart from the poor service and feedback during our attempt to try and get this whole thing solved I cannot understand why Vodacom would offer their clients deals and migrations that works out to be downgrades rather than an upgrade. I WILL NOT RENEW ANY OF MY 5 CONTRACTS WITH VODACOM AND WILL SPREAD THE WORD OF THE POOR SERVICE WE RECEIVED AND MANNER IN WHICH THIS CASE HAS BEEN DEALT TO ALL MY FAMILY, FRIENDS AND COLLEAGUES. Shame on you Vodacom!!!!! Regards Tiaan Wright (former happy Vodacom client) ********** **********