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Brenda B

1 reviews | Active since Jun 2016

05 May 2019, 09:48

Migrated by Vodacom to an unwanted, not requested expensive package

I phoned Vodacom and asked how to add more minutes to my Smart S contract. They told me they would change it to a Top up Smart S and I could then just buy minutes through my bank and add them on. The cost would be about R3 more than before, they said. Well... I just got charged a whole lot more. In March they took off R1014 which is WAY HIGHER than before.. I went to A Voda4U shop at Rand park Ridge who showed me that I had been migrated to a Smart Top up S contract with 650 MB data (which I didn't ask for - I have Wi-Fi all the time) and all I wanted was to add more minutes. And it costs a whole lot more. I am a pensioner with virtually no income and I simply cannot afford this package WHICH I DID NOT ASK FOR. Listen to the recording of my call. Show me where I signed for this increased cost. I want to be put back to exactly where I was before this unwanted migration without any more charges). Please HELP!

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Replies (2)
Vodacom
Vodacom's reply05 May 2019, 11:50
Official
 Dear Customer,

Thank you for making us aware of your query. 

Kindly be advised that a consultant will make contact with you in due course to assist with your query. 

***Please note*** Beware of phishing ****s. 

Vodacom will not contact you via WhatsApp to request your personal details 

Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply06 May 2019, 08:49
Official
Dear Brenda, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.   Regards Consumer Website Team(SA)