CO
Chris O
1 reviews | Active since Jun 2022
01 Sept 2022, 08:35
Migrated and didn't process it as per quote
I requested a migration on my number *** and accepted the quote on the 24th of aug and today i call the call center and they said it was cancelled, then the call cut and they didnt call me back, I expect this number to be migrated to the 200min package TODAY as requested!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Sept 2022, 10:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Sept 2022, 10:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CO
Chris O's updateReviewer Update
02 Sept 2022, 08:42No one has contacted me yet? I called the call center today and the lady cut me off when she was busy talking to her supervisor? This is horrible service.
I honestly expect this number to be migrated to the 200 as I requested, I did not cancel the migration go listen to the voice calls. Someone didn't do their job and I wont wait another month without minutes!!!!
I really am disappointed in the service I'm getting!!
I honestly expect this number to be migrated to the 200 as I requested, I did not cancel the migration go listen to the voice calls. Someone didn't do their job and I wont wait another month without minutes!!!!
I really am disappointed in the service I'm getting!!
CO
Chris O's update02 Sept 2022, 08:42
Reviewer Update
No one has contacted me yet? I called the call center today and the lady cut me off when she was busy talking to her supervisor? This is horrible service.
I honestly expect this number to be migrated to the 200 as I requested, I did not cancel the migration go listen to the voice calls. Someone didn't do their job and I wont wait another month without minutes!!!!
I really am disappointed in the service I'm getting!!
I honestly expect this number to be migrated to the 200 as I requested, I did not cancel the migration go listen to the voice calls. Someone didn't do their job and I wont wait another month without minutes!!!!
I really am disappointed in the service I'm getting!!
CO
Chris O's updateReviewer Update
06 Sept 2022, 10:19This has still not been resolved? They said it would go to the 200min yesterday but it didn't happen I don't have any minutes on that line?
CO
Chris O's update06 Sept 2022, 10:19
Reviewer Update
This has still not been resolved? They said it would go to the 200min yesterday but it didn't happen I don't have any minutes on that line?