MIGRATE TO INCORRECT PLAN

On the 5th of October 2015 I spoke to the Customer Service Centre regarding migration of an existing contract.<br> I told them that I have upgraded a few months ago to a plan which gives me R110 airtime at a cost of R79,00 and that I did not upgrade with a new phone. as I had a spare phone, and would like to migrate to U-Choose Smart S SIM ONLY. I was given a quote of R229,00 per month. This included 150 minutes talk time, 400MB data and 400SMSs. I accepted the quote and was advised that the migration will take place as from the 1st of November 2015. At the beginning of November, I realised that Vodacom have migrated me to Smart S with only 75 minutes, 200 MB data and 200 SMSs and an amount of R209,00 was debited to my bank account. This charge is the same as if I have received a new phone with the upgrade earlier this year. I queried it with Vodacom who informed me that they cannot migrate my contract to a U-Choose Sim only. I told them that they should listen to their recorded telephone conversation. Vodacom now they demand a surcharge of over a R1,000 rand before they can do the migration to a U-Choose sim only. I was not informed of this when I requested the migration.