IH
Igna H
1 reviews | Active since Jul 2012
25 Aug 2021, 06:21
Mid Jue query
I am waiting 1.5 weeks for Vodacom to get back to me regarding voicenotes they have to listen to solve my query. Randall was the only person out of about 7 I spoke to, to assist me. Can he please phone me in finalising all queries?
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Replies (2)
Vodacom's replyOfficial
25 Aug 2021, 07:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Aug 2021, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Aug 2021, 09:32Dear Igna
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that the below feedback was provided.
We have loaded cancellation on *** and processed the necessary credit.
As per the feedback from the Upgrade Department, the agent did confirmed the number *** is due for an upgrade and you agreed for that number to be upgraded to the iPhone XR for R659 p/m.
You gave a clear yes for the number *** to be upgraded.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that the below feedback was provided.
We have loaded cancellation on *** and processed the necessary credit.
As per the feedback from the Upgrade Department, the agent did confirmed the number *** is due for an upgrade and you agreed for that number to be upgraded to the iPhone XR for R659 p/m.
You gave a clear yes for the number *** to be upgraded.
Regards
Consumer Website Team
Best regards,
Vodacom's reply25 Aug 2021, 09:32
Official
Dear Igna
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that the below feedback was provided.
We have loaded cancellation on *** and processed the necessary credit.
As per the feedback from the Upgrade Department, the agent did confirmed the number *** is due for an upgrade and you agreed for that number to be upgraded to the iPhone XR for R659 p/m.
You gave a clear yes for the number *** to be upgraded.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that the below feedback was provided.
We have loaded cancellation on *** and processed the necessary credit.
As per the feedback from the Upgrade Department, the agent did confirmed the number *** is due for an upgrade and you agreed for that number to be upgraded to the iPhone XR for R659 p/m.
You gave a clear yes for the number *** to be upgraded.
Regards
Consumer Website Team
Best regards,