mid day *******

Vodacom increased prices on my contract without my permission when I ask they told me is in my term and condition, which they never bothers to explain to me when I take the contract, now I can't use the 2 gig data on my contract because they always says I reach my out of bundle limit and I have to increase my limit every time I need to use my free data bundles it doesn't make sense to me cause the data bundle are there for me to use why must I always pay extra? I ended up paying more that I budgeted for. I called them on the 21/07/2015 for explanation but to my shock I was told I already used R20 more than the limit of R70 that is set on my account. Still don't understand how does one use more that the limit set, what is the purpose of setting a limit if you can still be charged more than that. And if I have to add R20 to my limit every time I use internet then I might as well go to internet caf?. I requested to speak to a manager or supervised but they were all out. I was promised Tshepo will call me back same night but I'm still waiting.