Mid-day *******

Item: Vodacom
Rating: 1
Author: Buhle G

Yesterday I bought data from vodacom ussd. The data I interdent to buy said 150MB - R3 (3days). When I was finished with the transaction, the pop-up message said" successfully bought 30MB for R8 and mind you I had R11.11 of airtime and after this transaction I was left with R0.11. Vodacom is rubbing us now in broad day light.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

01 Oct 2024, 10:22

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply01 Oct 2024, 10:22

Official

Best regards,

Vodacom's replyOfficial

02 Oct 2024, 15:54

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team

Best regards,

Vodacom's reply02 Oct 2024, 15:54

Official

Best regards,

Mid-day *******

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