1 reviews | Active since Mar 2009
Mid Contract Price increase not agreed to
I took out 2 contracts via the online store and the sale as well as the terms and conditions was conducted over the phone and the call was recorded.<br> <br> Now there is increases on all 4 my contracts. Now for those I physically signed on paper I am sure somewhere in those tiny written letters it says that Vodacom can increase the prices. Although it was not Advertised like that. It was advertised, for example, R299 for Smart M for 24 months. This is now like renting a house for 12 months and after 6 months the landlord decides it wants an increase. Contract says RX amount will be paid for 12 months. And if you don't pay you will be evicted.<br> <br> Now to my point, no where did I agree with the online purchases to any terms and conditions that Vodacom will be allowed to increase the prices. You have the recordings, go retrieve them and check please. I agreed to the advertised amount for 24 months. So in this instance Vodacom is in breach of contract the same as the landlord as stated above.<br> <br> Why increase prices? Look at the following you reported:<br> Data revenue growth of 23.6%<br> - Revenue up 5.5% boosted by 28.6% increase in equipment sales<br> o 2.3 million net additions<br> <br> Ripping us off!!
Your concerns have been noted.
We will contact you shortly regarding this matter.
Regards,
Vodacom Consumer Website Team
Your concerns have been noted.
We will contact you shortly regarding this matter.
Regards,
Vodacom Consumer Website Team
