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nick Van den Berg

1 reviews | Active since Mar 2009

27 Mar 2015, 08:50

Mid Contract Price increase not agreed to

I took out 2 contracts via the online store and the sale as well as the terms and conditions was conducted over the phone and the call was recorded.<br> <br> Now there is increases on all 4 my contracts. Now for those I physically signed on paper I am sure somewhere in those tiny written letters it says that Vodacom can increase the prices. Although it was not Advertised like that. It was advertised, for example, R299 for Smart M for 24 months. This is now like renting a house for 12 months and after 6 months the landlord decides it wants an increase. Contract says RX amount will be paid for 12 months. And if you don't pay you will be evicted.<br> <br> Now to my point, no where did I agree with the online purchases to any terms and conditions that Vodacom will be allowed to increase the prices. You have the recordings, go retrieve them and check please. I agreed to the advertised amount for 24 months. So in this instance Vodacom is in breach of contract the same as the landlord as stated above.<br> <br> Why increase prices? Look at the following you reported:<br> Data revenue growth of 23.6%<br> - Revenue up 5.5% boosted by 28.6% increase in equipment sales<br> o 2.3 million net additions<br> <br> Ripping us off!!

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Replies (1)
Vodacom
Vodacom's reply30 Mar 2015, 07:29
Official
Hello 2coolnic,

Your concerns have been noted.

We will contact you shortly regarding this matter.

Regards,

Vodacom Consumer Website Team