RC
R C
1 reviews | Active since Sept 2014
31 Mar 2015, 09:10
Mid-contract increase???
I recently received a SMS from Vodacom stating that they were going to be increasing the price on my existing 24 month contract. Is it even legal to change the terms of a signed contract mid-way through? This sounds seriously *****. What's the point of locking yourself into a 24 month contract if the price can be changed unilaterally at any time by the supplier? <br> South Africa already pays some of the highest mobile telephony and data fees in the world, while it has one of the highest mobile phone uptake rates in the world. Economies of scale should mean that prices should be lowered. Something doesn't add up here.
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Vodacom's replyOfficial
01 Apr 2015, 07:30Hello ReneeCoetzee,
For more than 20 years, Vodacom has worked to increase the speed, quality and breadth of mobile coverage in South Africa. At the same time, we've focused on making our services better, faster and more affordable despite the effect of inflation on our costs.
Even with our cost reduction efforts, market conditions have made it necessary for us to increase prices on some of our products.
Our terms and conditions do make provision for changes to existing contracts. All the charges and information registered on the network is governed by ICASA to ensure fair practice.
To view Vodacom's contract Terms & conditions kindly open the link below
http://www.vodacombusiness.co.za/business/terms/terms-general-terms-and-conditions
For more than 20 years, Vodacom has worked to increase the speed, quality and breadth of mobile coverage in South Africa. At the same time, we've focused on making our services better, faster and more affordable despite the effect of inflation on our costs.
Even with our cost reduction efforts, market conditions have made it necessary for us to increase prices on some of our products.
Our terms and conditions do make provision for changes to existing contracts. All the charges and information registered on the network is governed by ICASA to ensure fair practice.
To view Vodacom's contract Terms & conditions kindly open the link below
http://www.vodacombusiness.co.za/business/terms/terms-general-terms-and-conditions
Best regards,
Vodacom's reply01 Apr 2015, 07:30
Official
Hello ReneeCoetzee,
For more than 20 years, Vodacom has worked to increase the speed, quality and breadth of mobile coverage in South Africa. At the same time, we've focused on making our services better, faster and more affordable despite the effect of inflation on our costs.
Even with our cost reduction efforts, market conditions have made it necessary for us to increase prices on some of our products.
Our terms and conditions do make provision for changes to existing contracts. All the charges and information registered on the network is governed by ICASA to ensure fair practice.
To view Vodacom's contract Terms & conditions kindly open the link below
http://www.vodacombusiness.co.za/business/terms/terms-general-terms-and-conditions
For more than 20 years, Vodacom has worked to increase the speed, quality and breadth of mobile coverage in South Africa. At the same time, we've focused on making our services better, faster and more affordable despite the effect of inflation on our costs.
Even with our cost reduction efforts, market conditions have made it necessary for us to increase prices on some of our products.
Our terms and conditions do make provision for changes to existing contracts. All the charges and information registered on the network is governed by ICASA to ensure fair practice.
To view Vodacom's contract Terms & conditions kindly open the link below
http://www.vodacombusiness.co.za/business/terms/terms-general-terms-and-conditions
Best regards,