EE
Eugene E

1 reviews | Active since Mar 2009

21 Apr 2022, 14:19

Michael Disgusting Hypocritical Attitude

Someone called Michael phoned me from Vodacom about two minutes ago. He "congratulated" me on who knows what. It was clearly an unsolicited call and Vodacom has no right to phone me to sell me things. I was not happy with the call. Michael then told me not to be rude on the phone. I had not been rude up to that point. Once he said that I became exceptionally rude and told him where to get off in less than polite language and hung up on him. First, do not phone me to sell me things without my permission. Second, train Michael to handle sales prospects and clients properly.

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Replies (2)
Vodacom
Vodacom's reply22 Apr 2022, 07:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply22 Apr 2022, 09:02
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that we escalated your query to our sales teams for further assistance. We have requested that your number be added to the DNC list.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team 

Best regards,