Meyersdal vodacom shop

I walked into the shop to get assistance with my Fibre billing and I explained to the Sales Consultant that assisted me that I ve already called vodacom multiple of time I was told I will be contacted within 48hours and yet not it has been two weeks. The Consultant told me they don't deal with Fibres and that she couldn't assist me. I asked for the manager I sat there for almost an hour waiting for the manager. The customer service of vodacom has drastically declined and the brand is also declining with it. I've been a very happy customer of vodacom for over 10 years and now vodacom is becoming the most disgusting brands a person would deal with. Sies!