KR
Kim R

1 reviews | Active since Nov 2014

21 Apr 2021, 10:30

MetroFibre and Vodacom FIBRE is useless

I have never had such appalling service from both companies. MetroFibre and Vodacom South Afirca. I am shocked that these 2 companies have even managed to launch the whole Fibre outlook across

Wed 14 April Metro fiber came to install all necessary routers etc.

Fri 16th April was contacted by metrofibre that technician would come to my house on Sat 17 to sort out issue. waited the whole day with no technician.

Tuesday 20 April technician came to my house and activated the routers, was made active at 18:50 at 19:00 we lost internet. have not had it back

Wed 21 April I call macrofibre they tell me its now Vodacom, Vodacom tell me that I have to wait a further 2 days for a technician to come to my house to sort out the problem.

Its now been 8 days and I have had no internet, with promises that it will be sorted shortly and rectified.

0
Replies (1)
Vodacom
Vodacom's reply21 Apr 2021, 11:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team