Method of receiving statement and invoices.

So last year Vodacom per sms advise they have gone green and you can logon to your web profile and add your e-mail address to receive your statement via e-mail.

I visited the page and read the fine print (which has since been removed) that if you tick the option you won't be able to revert back.

I call customer support , accounts phone me back and advise they will make a note and even the post is slow they will send it to me. Which never happened and everybody just say sorry we only send it by e-mail now when you call customer support.

I had to print it myself from the web login in December when I did house keeping (worked out roughly that I spent up till 2015 100K on contracts excluding extra purchases). Had an issue with getting the September statement which not even customer support could provide me. I registered my e-mail account now in April 2018 and then I could not get certain statements and invoices because the system states this is a non-MAH customer. I logged myself out of my web logon profile and tried the forgot password option but it states this field is required. So called customer support and they say sorry we cannot activate the account. They logged a request. I read the sms I got for the request to be processed in 24 hours and then see I can check my device Vodacom app. I found a reset option and tried it out. It gave me an OTP which activated the account again. Customer support explained about some construction is happening when asked what is a non-MAH customer.

I am very disappointed in Vodacom that they disrespected my personal request to send my statement and invoices to me via post which even their accounts department confirmed that they will obliged.