SC
Sheldon C
1 reviews | Active since Jun 2021
23 Jun 2021, 07:15
Messing up my itc
This is my second time writing out my Itc being *****ed up by Vodacom.... The last person who called me told me they have no record that I spoke to a collections agent who advised me I won't be paying for 3 months. So I decided to pay... Than I got a statement which doesn't show this arrears on... Now I'm definitely not willing to pay... Can someone call me so we can rectify this... Asap
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
23 Jun 2021, 08:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Jun 2021, 08:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
SC
Sheldon C's updateReviewer Update
23 Jun 2021, 08:37Kindly look at my latest statement before someone calls me
SC
Sheldon C's update23 Jun 2021, 08:37
Reviewer Update
Kindly look at my latest statement before someone calls me
Vodacom's replyOfficial
23 Jun 2021, 10:43Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your account is already in hand with our Pre-Legal team. Please kindly contact *** for further assistance. Your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply23 Jun 2021, 10:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your account is already in hand with our Pre-Legal team. Please kindly contact *** for further assistance. Your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Jun 2021, 12:16Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, I have advised you accordingly with regards to your query. Regards Consumer Website Team
Best regards,
Vodacom's reply25 Jun 2021, 12:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, I have advised you accordingly with regards to your query. Regards Consumer Website Team
Best regards,