messing people around

I took out a Vodacom WIFI router contract out on black Friday for R299.00, December came and went pass no debt order goes off but i go in at branch level and query because I know it was past due date and query what's happening and then settle Decembers installment R473, yesterday i go in again and query because its again one day later, and i know Vodacom charges you because your first 3 months must go off via debit order. Friday i go in and give my ID number because i left my phone at home and they can only pick up a settled account off 2 years ago next to my name, i then go back and forth to get the phone number of the WIFI router and they discovered that they opened my current contract on a settled account, and to top it off my monthly installment is R360 but they cannot tell from the statement what the additional R61 is for. I clearly remember as repeatedly asking during application if I'll pay nothing more than R299.00 and the person that did my application said no Mr. Jacobs over and over again only to find this...bad bad and more bad service I'm sick of it.