HM
Hannes M

1 reviews | Active since Mar 2014

04 Jul 2023, 13:06

messed up vodacom

I have 5 devices on contract with vodacom but it seems with every upgrade my accounts get messed up more and more. 1) I stopped getting my invoices (i need it for tax purposes) 2) 2 devices are now combined on one invoice instead of separate 3) one of the devices is a phone that my daughter use (and she is out of country) ,but it is set as the main device. When trying to get my invoice online from vodacom, it states that i am not the main account holder! ***!! - this has gone on for many years and phoning customer care just does not help

0
Replies (2)
Vodacom
Vodacom's reply04 Jul 2023, 13:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
HM
Hannes M's update04 Jul 2023, 16:52
Reviewer Update
Thank you Dean for contacting me to sort out my complain