1 reviews | Active since Oct 2011
Messed up Upgrade at my expense
<p>Dear Vodacom,</p> <p> </p> <p>Your upgrade consultant messed up my upgrade and now you keep telling me it cant be rectified.</p> <p>I upgraded my contract to a Uchoose Flexi 200 + a Free 500 MB data bundle. This is supposed to be active from the 1st March. When I look at my current usage I am being charge R149 for a data bundle. The data bundle is supposed to be free and only active from the 1st of March!</p> <p> </p> <p>I will not pay this invoice until this is rectified! I've called both your Upgrade and Cancellations department and nobody is able to help.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
Please accept my sincere apology for any inconvenience caused. We will create the credit after the bill run, i.e. 5 March 2017 as the charges are on your proposed invoice.
Kind regards
Vodacom Consumer Website Team
Dear Client
Please accept my sincere apology for any inconvenience caused. We will create the credit after the bill run, i.e. 5 March 2017 as the charges are on your proposed invoice.
Kind regards
Vodacom Consumer Website Team
Dear Client
There was no need to create a credit as the discounted charge was loaded.
Once again, we would like to apologise for any inconvenience caused.
Kind regards
RJ
Vodacom Consumer Website Team
Dear Client
There was no need to create a credit as the discounted charge was loaded.
Once again, we would like to apologise for any inconvenience caused.
Kind regards
RJ
Vodacom Consumer Website Team