1 reviews | Active since Jul 2013
Messed Up My Contract & Cell no.
<p>I Need someone from Vodacom to phone me ASAP. You guy's messed up BIG TIME with my contract that I took out & you need to fix it ASAP!!</p> <p>I requested numerous time that my PrePaid number be converted to my contract, I kept confirming this and every time I was told that my PrePaid number will become the contract number. When I phoned to register the sim I again asked that they make sure my prepaid number is used and it was confirmed. Now the sim is registered BUT its not my prepaid number, its a totaly diferent number that I DO NOT want. PLUS one can make outgoing calls from the stupid number I did not want!!</p> <p>THIS IS NOT WHAT I ASKED FOR!!!! I certainly dont want to change my cell number after having it for nearly 11 years! I phone customer care last night and was put through to the contract division, they would of sent me an sms of the query logged but till now, I have not gotten any sms. The only sms I got is Vodacom already wanting to take my money for something they *****ed up!! This needs to be sorted ASAP!! Ill expect you to contact me today!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I am so fed up with Vodacom, going on 4 weeks now that I have been requesting for you guys to fix up the mess YOU made with my contract I took out online. Your call centres are CLUELESS & USELESS, Going into a branch is just wasting my freaking time as they cant help me!!! Being sent from pillar to post, told to phone 5 different numbers, then told I must just wait, then told its been escalated, then the request was never made, then the number is still on contract, then the number needs to be archived, then the number is at pre legal, then the number is pending conversion, then I need a new sim. WHAT THE HELL IS IT NOW ACTUALLY just to get my prepaid number converted to my contract, that I have requested upon taking out the contract almost 4 weeks ago!! Yet you quick to take my money for a service you have not even completed and *****ED UP!! You are wasting my time, patients & energy. You better sort this out TODAY!! Sick of your excuses, lies and rude staff!!
I am so fed up with Vodacom, going on 4 weeks now that I have been requesting for you guys to fix up the mess YOU made with my contract I took out online. Your call centres are CLUELESS & USELESS, Going into a branch is just wasting my freaking time as they cant help me!!! Being sent from pillar to post, told to phone 5 different numbers, then told I must just wait, then told its been escalated, then the request was never made, then the number is still on contract, then the number needs to be archived, then the number is at pre legal, then the number is pending conversion, then I need a new sim. WHAT THE HELL IS IT NOW ACTUALLY just to get my prepaid number converted to my contract, that I have requested upon taking out the contract almost 4 weeks ago!! Yet you quick to take my money for a service you have not even completed and *****ED UP!! You are wasting my time, patients & energy. You better sort this out TODAY!! Sick of your excuses, lies and rude staff!!