BS
Bonny S
1 reviews | Active since Jul 2013
08 Mar 2019, 11:23
Messed up billing from Vodacom
Vodacom billing is a mess and the Call centre agents are no different I requested to cancel a contract which is ending soon and I get an extra charge on my bill
When I called yesterday they said someone will call to resolve my query, but no one did.
Furthermore they sms'd to me a reference which they do not have on their system
I will swallow the extra amount I have to pay, and thank goodness the data contracts with Voda are cancelled - yeah!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Mar 2019, 13:09 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Mar 2019, 13:09
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
08 Mar 2019, 15:14Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact 082135 or ***. Free from Vodacom numbers.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact 082135 or ***. Free from Vodacom numbers.
Regards
Consumer Website Team
Vodacom's reply08 Mar 2019, 15:14
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact 082135 or ***. Free from Vodacom numbers.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact 082135 or ***. Free from Vodacom numbers.
Regards
Consumer Website Team