Messed my Phone

I took my samsung note 4 for repairs at centurion mall as the screen was cracked ,they charged rand i paid when i collected the device after 3 days which was during the easter weekend.when i got home i found out that the screen was not put right as it moving and you could see inside the phone.I took the phone back the following tuesday and was told the technician will fix it .I expected a call from the shop about the progress of the phone but nothing.I decided to go there in person and their supervisor a lady told me that the screen couldnt stick right because the frame had a problem and promised to sort it out asap and inform on collection .Still nothing from them the whole week,phoned them friday spoke to their manager ALWYN who told me my phone is ready for collection to my surprise they never call me to inform about collection ,when i ask them they said my phone went to VM ,i asked them why they never emailed me they say they dont have my email address ,What a shock when the first time they were calling me 3 or more times a day for collection and even sent emails about collection,just because i had to PAY.

I arrived at the branch and was given the phone back ,to my surprise no frame was replace d and ALWYN told me i have to pay for a new frame .I was so upset for the whole 2 weeks they had my phone for repair and they promised to change the frame.Mind you it was their problem as they could not fix the screen .to my conclusion i told Alwyn i want a refund and i want my phone back ,up to now nothing has been communicated with me.Im so angry with the service i received from VODACOM repairs.