PC
Paul C

1 reviews | Active since Feb 2017

27 Feb 2017, 20:22

Mess with your account as they like

<p>Our company has a Vodacom Business internet connection. It is an uncaped 10Mbps account, with a 495GB fair usage policy.</p> <p> </p> <p>We used 317GB this month, and the account got thottled to s very low speed incorrectly, even though we haven't reached the 495GB limit.</p> <p> </p> <p>The business support team say they cannot do anything about it, and our account manager has cobtacted them to fix, but has now stopped taking our calls completely.</p> <p> </p> <p>Vodacom is not only showing complete disrespect for their customers, but showing that they can mess with your account and there is bothing you can do about it.</p>

0
Replies (4)
Vodacom
Vodacom's reply28 Feb 2017, 07:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply28 Feb 2017, 09:20
Official

Dear Client

We apologise for any inconvenience caused in this regard.

I have escalated the matter to the Business Support Team for further investigation and feedback.

Kind regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Mar 2017, 11:20
Official

Dear Client

The Business Support Team confirmed that they provided you with an update.

Regards

Vodacom Consumer Website Team

PC
Paul C's update09 Mar 2017, 11:28
Reviewer Update

Your team has confirmed that this is an issue they have detected with othe customers from January.

They don't lnow what the root cause is yet, but will let me know once they resolved it, they will let me know, and we can discuss a refund for the product loss.