****mers Vodacom

I took a contract phone with them which was 36 months long and paid it very well, I was never late for my direct debits and after 36 months they continued taking the money and would send me airtime of the same amount which was R200. I called them and asked why is that because I never signed up for that and they guy I spoke with said he will cancel it and but they never did and instead they reduced the amount to R99 I called again and they said its a new contract for another 3 years and to cancel it I will have to pay a cancelation fee for but I never signed up for that. I then lost the phone and called them again to report that and I stopped the debit order and I recently did an enquiriy for a home loan and was told that Vodacom has handed me over to debt collectors which has impacted me negatively and I've been trying to call them and get it sorted but they are giving me a run around. I'm in a depressed state I don't know what to do or how to get this sorted and the call center agents are not helpful at all.