****mers and ******s!!

I wish I could give them zero stars because they don't even deserve 1 star!

I was contacted by their Elite Mobile team, offering me a better package for a cheaper rate than what I was currently paying. I asked them multiple time if I'll be paying less than what I am currently paying and they said yes.

When I received the quote for the migration it was R200 more because I had been completely mislead! When I called them and explained they apologized and reduced my plan to what it was, but I was still billed on the higher package. I called to have my bill amended but would not without sending my request to a different team to have the call listened to.

The feedback I got was that I agreed to the increase. I however know for a fact that when I spoke to the agent I asked multiple times if I would be paying less than what I would be paying at that point and the agent said YES every single time I asked.

Vodacom are ****mers and ******s. They just want money so all their departments are willing to work together to rob people, especially their Elite Mobile team. Make sure you stay away from them! If they call you and even try and discuss upgrades, contract renewals, or migrations, put the phone down immediately. They don't care about their customers, their focus is just to make more and more money irrespective of how it affects the customer!