MM
Muzi M

1 reviews | Active since Jan 2016

13 Feb 2025, 15:50

****MERS AND BULLIES

Vodacom got their 3 devices after successful cancelation, Reason for my cancelation was Vodacom failing to service me ( i had network issues at my house) I am being bul****, Vodacom claim that i owe them R 1 509.48, which they can't proof, was not invoiced for, it only appears after my attempt to make a new line application with their online sales division. Accounts department sends me to Legal, whose phone is answered by an AI, calls are ended just after i punched my id number. I need a way forward on this, as i am not giving Vodacom a penny, as their devices were all returned, were did i make the calls (devices, as i returned them). I since have been battling with this matter since the previous year, with no answer. No manager or anyone is willing or talks to me and give me the answers i need. I do not want the contracts anymore, just need this long outstanding matter resolved, this dates back as far as 2018, as the contracts were taken during 2017.

0
Replies (1)
Vodacom
Vodacom's reply14 Feb 2025, 08:17
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team