1 reviews | Active since Jan 2016
****MERS AND BULLIES
Vodacom got their 3 devices after successful cancelation, Reason for my cancelation was Vodacom failing to service me ( i had network issues at my house) I am being bul****, Vodacom claim that i owe them R 1 509.48, which they can't proof, was not invoiced for, it only appears after my attempt to make a new line application with their online sales division. Accounts department sends me to Legal, whose phone is answered by an AI, calls are ended just after i punched my id number. I need a way forward on this, as i am not giving Vodacom a penny, as their devices were all returned, were did i make the calls (devices, as i returned them). I since have been battling with this matter since the previous year, with no answer. No manager or anyone is willing or talks to me and give me the answers i need. I do not want the contracts anymore, just need this long outstanding matter resolved, this dates back as far as 2018, as the contracts were taken during 2017.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
