NB
Nomalungelo B

1 reviews | Active since Oct 2009

03 Apr 2024, 15:02

****mers

ive had a contract with them since at least 2000. i have been enjoying a loyalty discount for about 4 years. 2 months ago i did an upgrade and surprise, no discount anymore. guess why, because i have upgraded with a handset! so spending more money with you makes me loose my discount. i thought this would work the other way. even crazier, when i call in to enquire about this, i am told i signed a quote. they cant help. next i wast told i did it with a handset. and lastly i was threated with owing Vodacom because ive been getting a discount wrongly. that was issued by them in one of their stores.what the heck is this nonsense

0
Replies (1)
Vodacom
Vodacom's reply04 Apr 2024, 07:41
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team