WZ
Winnet Z
1 reviews | Active since Jul 2024
10 Sept 2024, 14:22
****mers
I complained on your website last week about wrong information given to me at point of sale and today I received an sms that my query has been resolved and closed , how do you close a case that was not even attended to?? What level of disrespect is that
Dear Vodacom Customer. Your service ticket with reference number EC-1TZI-227GQ3 has been closed. Thank you Vodacom.
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Vodacom's replyOfficial
11 Sept 2024, 07:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Sept 2024, 07:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team