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Tammy T
1 reviews | Active since Mar 2013
12 Nov 2024, 07:53
****mers
Vodacom might as well make it official that I will constantly be ****med under their network. I'm constantly subscribed on entertainment platforms that I don't know of. I have requested three times this year that such content be blocked and I'm always given thumbs up that it's done. With the last request and third request two weeks later I was subscribed to R12 content for a day, I have lost R75,15 on this subscription. And I'm struggling to get my money back. I'm honestly done with having airtime on my phone Vodacom will ***** it!!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Nov 2024, 07:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Nov 2024, 07:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
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Tammy T's updateReviewer Update
13 Nov 2024, 16:42Before this complain was placed on HelloPeter, I had made a telephonic call on Monday the 11/11/2024 mid-day to raise my dissatisfaction. I was told that the matter has been escalated I should expect a response soon. No response was received. Went on HelloPeter 12/11/2024 promised a response, it's the 13/11/2024 16h42 no response has been received. I can't make any calls cause of the *****'s in Vodacom networks.
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Tammy T's update13 Nov 2024, 16:42
Reviewer Update
Before this complain was placed on HelloPeter, I had made a telephonic call on Monday the 11/11/2024 mid-day to raise my dissatisfaction. I was told that the matter has been escalated I should expect a response soon. No response was received. Went on HelloPeter 12/11/2024 promised a response, it's the 13/11/2024 16h42 no response has been received. I can't make any calls cause of the *****'s in Vodacom networks.