KM
KAMOGELO M

1 reviews | Active since Feb 2019

07 Sept 2023, 13:41

****mers

Don't trust people who calls u from Vodacom to upgrade. They always "our calls are recorded", but as soon as u ask for the recording they come up with stories. Our data contract ended, so we called to tell them to terminate the contract. They said it was renewed, by who? We don't know. They said they can upgrade our data contract from 20gig to 120gig for R249 pm. We agreed, guess what? We are paying R249 for 20gig, we complained and they said there's nothing that they can do. We asked for the recording, they refused.

0
Replies (1)
Vodacom
Vodacom's reply07 Sept 2023, 14:16
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team