MM
Moshala M
1 reviews | Active since Jul 2019
18 Mar 2025, 10:42
****mers
What Vodacom did to me I'll never recover from it, last night I bought 40gb and it was saying R32 when I'm about to pay today there's no data, refund my R32 how ****ming is that?
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
18 Mar 2025, 12:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Mar 2025, 12:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MM
Moshala M's updateReviewer Update
19 Mar 2025, 10:54Very disappointed by the call I received from Vodacom,
1. The lady said the data I bought is still there she see it on her system I must not check on the app but check on *111#. I told her it's not there later changed and said I used it it's finished
2. I buy 40GB monthly and I use it 26 day max so the one that I bought it after 20h00 then went to bed how can it be finished?
The lady is *********** and rude when I asked her how can I finish 40GB in few hours while I always use it for a month she said she doesn't know how I use my dataðŸ˜
1. The lady said the data I bought is still there she see it on her system I must not check on the app but check on *111#. I told her it's not there later changed and said I used it it's finished
2. I buy 40GB monthly and I use it 26 day max so the one that I bought it after 20h00 then went to bed how can it be finished?
The lady is *********** and rude when I asked her how can I finish 40GB in few hours while I always use it for a month she said she doesn't know how I use my dataðŸ˜
MM
Moshala M's update19 Mar 2025, 10:54
Reviewer Update
Very disappointed by the call I received from Vodacom,
1. The lady said the data I bought is still there she see it on her system I must not check on the app but check on *111#. I told her it's not there later changed and said I used it it's finished
2. I buy 40GB monthly and I use it 26 day max so the one that I bought it after 20h00 then went to bed how can it be finished?
The lady is *********** and rude when I asked her how can I finish 40GB in few hours while I always use it for a month she said she doesn't know how I use my dataðŸ˜
1. The lady said the data I bought is still there she see it on her system I must not check on the app but check on *111#. I told her it's not there later changed and said I used it it's finished
2. I buy 40GB monthly and I use it 26 day max so the one that I bought it after 20h00 then went to bed how can it be finished?
The lady is *********** and rude when I asked her how can I finish 40GB in few hours while I always use it for a month she said she doesn't know how I use my dataðŸ˜