****mers
Did a sim upgrade on the 1st of the month. Got my statement end of the month, showing TWO upgrades on same number within a week of each other, with a triple bill (old contract, new contract #1 and new contract #2).
What should have been a bill of R297 turned into a bill of R2000! Queried it, but they insisted I did TWO upgrades on same number within a week. Asked for voice recording, but still waiting after two weeks (because it probably does not exist).
Promptly cancelled my Vodacom contract, and moving over to Telkom Mobile. I cannot deal with **** artists!
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Vodacom's replyOfficial
19 Apr 2024, 07:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply19 Apr 2024, 07:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team