****mers

I’m very discussed with the services I have been getting from Vodacom and as someone that has once worked for your company and has offered exceptional service to your client, I’m truly disappointed with how I have been treated. I have been trying to do a sim swap for over a month now without any assistance, I tried calling your customer care and get put on hold until my airtime runs out, I visited your store in Cavendish, I even logged a complaint on hello Peter but the tickets gets closed everytime without any assistance. I am told that my SIM card has a restriction lock since I worked for you guys, the ECC department told me to visit the store with my ID I did that and an email was sent from the store to you guys to remove the restriction. I ****en paid for this sim swap already but I’m not getting the assistance that I need. I have been wasting my time and energy doing back and forth. Honestly if you cannot assist me refund me my money and let me port my number to a service provider that is willing to assist me. I am beyond frustrated. You guys are inconveniencing me!!!

I checked my emails and I have been to the store as you guys requested, the agent at the store advised me that they sent the email with my ID as you said but still I have not been assisted. I can’t be doing back and forth wasting my time and money, I have been to your stores for more than 2 times already. And it’s almost 120 days before my number gets given to another person!!!