Merry Go Round

Hi Peter, It is unfortunate that I write more bad reviews than good. I always try to resolve any issue with the relevant institute before writing a review. With that being said. I experienced a run around with Vodacom Device Insurance. A few months back I had to update the info on my policy and for some reason there was a miscommunication most likely from my side. I tried to have it fixed and rep**** to the emails and was basically ignored. I had to call a few times and eventually I got a response. I was asked to complete the forms again and if I should require any other information I have to send an email to the helpdesk. Well I did. they than rep**** and said I need to call. I don't know if I should call or send an email (RUNAROUND) I still don't have the necessary info and I either misplaced my policy documents or I never received any documents in order to go back and check the current info and what needs to be updated. Well it seems like I'm ranting, I apologize. With all said I'm stuck paying a policy that might or might not pay out if I were to claim. If in any way . Please assist best you can