Mere Sim swap request turned into a Nightmare

I have been trying to do a sim swap since 29/10/2021. It is now three weeks later and I am still waiting for someone to call me and provide feedback on my request. I have been calling both the vodacom shop I went to in Kenilworth centre and customer care with no luck, everytime it's the same story, they are waiting for "Lord know who" to investigate why they are unable to do the sim swap for me. This is such a frustrating and exhausting process, I need my number in order to communicate with the people in my life and my school group. I had to go change the number in order to be able use my bank app and online which was an exercise on its own and this is because Vodacom thinks I am trying to hack my own number. All I want to know is whether or not you are going to do the sim swap for me Vodacom so I can find another service provider, That's all!